At Lunker Landing, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward and hassle-free returns and exchanges process. Please read the following information carefully to understand our policy and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Certain items are non-returnable due to their nature. These include:
- Freshwater Lures
- Freshwater Terminal Tackle
These items are excluded from our returns policy to ensure hygiene and safety standards.
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. We will respond with instructions on how to proceed.
- Prepare Your Package: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship Your Return: Send the package to the following address:
Lunker Landing
502 Pooh Bear Lane
OMAHA, US 68101 - Wait for Confirmation: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned product is received and inspected. Shipping costs for exchanges will be covered by Lunker Landing.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Lunker Landing Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
Please provide further instructions on how to proceed with the return/exchange.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions about our Returns & Exchanges policy, please contact us at:
Email: [email protected]
Address: 502 Pooh Bear Lane, OMAHA, US 68101
Thank you for shopping with Lunker Landing. We appreciate your trust in us and are committed to providing you with a secure and enjoyable shopping experience.